"We chose Drivers Ed Direct for our training because it was recommended by our high school, and most importantly had a certified on-line driver's education class for obtaining a permit. Our experience with your website & customer service staff was very good. In terms of your instructor's quality of instruction & personality, it was very good and they were all constructive and patient. Christine improved after every lesson with you and we would refer you to our family & friends." - Diane W., Westlake Village, CA
"Your instructor training was fabulous. Alexander had Russ the whole time and felt very comfortable with him. We all found Russ to be patient, kind and knowledgeable. Also, your office phone staff is polite, friendly and professional. Thanks for a great driving experience." - Kimberly T., Studio City, CA
"We chose Drivers Ed Direct because it was recommended by a friend. I didn't use the website but my daughter used it to take the driver's education class and to study for the permit test. She found the website very useful. I didn't talk to the customer service staff, but they sounded friendly in the phone messages. My daughter spoke with them when making driving appointments and said customer service was always very helpful and friendly. The parent reports emailed after each lesson were a great way to keep us informed.
The instructors were always on time and in uniform and they left a positive impression. The driving instruction was very productive, and the instructors had great personalities. They were very positive and made my daughter feel comfortable driving. They were very calm and did not intimidate her, even when giving her suggestions on ways to improve her driving. Both instructors, Scott and Charlie were great. My daughter thought Scott was a riot.
My daughter's driving improved. Her confidence improved after her first lesson. I can't think of any improvements to your school. I would refer you to friends or family." - Carol A., West Hills, CA
"We originally wanted our son to take his driver's ed in a classroom setting, but after checking schedules with others who offer classroom education, the schedules didn't work out. We relented to website driver's ed, but were very pleased with the outcome and the website. Every time I called with questions or to schedule lessons the staff was very cooperative, friendly and professional.
The instructors were not only on time, but very professional and friendly. They introduced themselves and explained what they would be teaching my son during that lesson. My son was a bit concerned that he was not able to get the same instructor for all his lessons, but turns out they were all equally as good. My son felt very comfortable and confident with each instructor. All were very good. With each lesson he gained confidence and certainly improved his driving skills. I have already referred you to my sister who happens to be a high school principal." - Michelle C., Woodland Hills, CA
"We chose Drivers Ed Direct because you were recommended by a friend. The website was very easy to maneuver and our experience with your customer service staff was great. We liked the phone calls confirming the appointments and the follow-up email with student evaluation and suggestions for improvement. According to my son both instructors were very patient and good instructors. Chris was a little more down to business type personality....Tina, a bit friendlier. Tina seemed to have a personality that my son responded to very much. She was a good instructor with a sense of humor that put him at ease. However, he came home after each lesson with both instructors very up and positive about his driving experience. He became more confident after every lesson and had improved at least in one skill each time. I think Drivers Ed Direct is a great company and I've had nothing short of a positive experience." - Cliff & Val L., Sherman Oaks, CA
"I found you on the web and your site was very impressive. When I called the person I spoke with was very professional and knowledgeable (compared to other places where I could not understand what they were saying and where I felt as if I was interrupting them by calling). Your website was very good, easy to use and the contact info was right there for me to call and talk to someone in person. On the phone the staff was impressive I did not know what to ask so I struggled with questions and the person was very patient and explained why behind the wheel was required by law and what you all teach and how everything would work. It sounded like you would be very accommodating and easy to work with.
The instructor was very professional and encouraging and when there was an issue one time about being a few minutes late, we were called and informed and apologized to. My greatest concern was that my daughter would be too nervous but the instructor put her at ease. We absolutely noticed improvement with her driving after the lessons and her understanding of how and why you do things while driving was much improved.
I would definitely recommend your services. Brittany is deaf and parents of deaf children think that their kids are more of a challenge and need extra services. But you all approached her in the same way as any of your other students and she was very successful! I think that you all do a great job. " - Barb M., Moorpark, CA
"Our daughter loved the Prius and wants one! We absolutely noticed improvement in her level of skill and confidence went way up after her lessons and mine did too!" - Marcia A., Valley Village, CA
"My son was referred to you through his friend. I was always happy with your email notification on appointment reminders and also changes I made to the schedule. Your customer service agents are friendly, funny and very natural with their conversation like a friend. The instructors were always on time, which I appreciated. My son is the type of teenager who does not wake-up early, but he looked forward to his driving lessons at 7a.m. The instructors looked and dressed professional and represented your company well. I noticed improvement in his driving after his lesson with you. In fact, when I would tell him something he would listen, but he always referred to his lesson and the advice of his instructors. We have no suggestions on how to improve your company. No advice at all, you are perfect! You all made my son and I feel very comfortable." - Chris R., Adrianne M., Santa Monica, CA
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